You have spent hours preparing an amazing post or share something on social media worth a meaningful discussion. Then you notice that a couple of people are saying the complete opposite from what you have shared. This is normally fine except they express their opinions in a way that may rub you the wrong way.
How do you handle this type of situation? Do you lash out in order to get your point across, not respond at all, delete the comment or just flat-out ignore it?
There are plenty of ways you can handle this type of situation but if you don’t handle it the right way, you could be doing more harm than good. It is best to handle this situation tactfully.
Dealing with negative comments on social media and blog post is unavoidable to some degree. Handling it the best way possible is easier than you may think.
Why You Should Learn How To Deal With Negative People
While online, you will come across plenty of different personalities, from all backgrounds. We all choose different ‘experts’ to follow, who teach plenty of different views on certain subjects.
No matter how straight forward you are or believe what you are sharing is common sense, some people will have a difference in opinion. This is fine. I have had some of the best discussions from someone with a difference in opinion.
The problem is, that many don’t know how to share their opinion properly. So you should expect to, on occasion, to get some feedback from negative people who will make you upset.
3 Ways Negative Comments Builds Your Brand’s Reputation
You may be wondering how something negative can have a positive effect on your brand. It is not about what the negative comment is, it is all about how you respond to the negative comment that makes all the difference.
Negative Comments Help Your Brand By:
1) Giving you the opportunity to show your true professionalism– It’s easy to flip out and say the wrong thing. We see that enough but responding in an appropriate manner while still getting your point across, will surely be remembered and gain respect from others.
2) Giving you the opportunity to show your knowledge of the subject matter– Sometimes a negative thing can be just what you need to dig deeper into the topic and prove your point with sheer facts.
3) Giving you the opportunity to show that you are open and know how to communicate respectfully– Many people are observers by nature. Engaging may be the more logical step but without trust or previously built relationship with your visitor, it might not work out that way. If you are seen handling yourself appropriately with someone being rude, a simple question will not seem like it is so much. That question could lead to a potential sale and so on.
Something to think about
We will deal with negativity from time to time. Even though you may want to tell them like it is, fight the feeling! There are more important things at stake. Try to remember the bigger picture and your followers that do appreciate what you have to share.
I always say “People will be People.” You will get the good, the bad and the ugly when dealing with people. Let’s show the good side and leave the negativity to someone else.
How do you deal with negative comments?